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HOW TO CLAIM THE DAMAGE REPORT

In the event of a broken item, the insurance included
in the Free EMS shipping requires that both the sender (we, the seller)
and the recipient (you, the buyer) submit a damage report to the local post office
as soon as you received it. In the event that either party doesn’t submit,
the insurance becomes invalid.

This rule has become much stricter than before,
so we really appreciate your cooperation in submitting
a damage report to your local post office in a timely manner.

If your item arrives broken, please inform your local post office AS SOON AS POSSIBLE and fill out a damage report (CN24).
※You may be asked to bring all the package as is, so please do not throw them away.

Send in the finished damage report to the office of exchange.

The report will be communicated to the Japanse office of exchange.

The Japanese office of exchange will verify with the local post office whether or not a damage report was submitted.

The sender will be notified by the post office of the recipient's report.

If a report is received from both the sender and the recipient, the process will be completed.