Our Approach to Personal Information

QP Co., Ltd. is committed to strengthening the protection of the important personal information entrusted to us and to maintaining thorough security controls so that we can continue to earn the trust and confidence of our customers.
We manage our customers' personal information with the utmost care.
Our approach to the protection of personal information is described below.

Privacy Policy

QP Co., Ltd. ("the Company") recognizes that protecting all personal information handled by the Company is a social responsibility. We position the protection of personal information used in all of our businesses, including information entrusted to us in our domestic and international online sales business for tea utensils, arts and crafts, antiques, kimono accessories, kimono, recycled kimono, antique kimono, as well as our purchasing business and employee information, as one of the most important matters in our corporate activities.
To ensure this is carried out in practice, we have established the following Privacy Policy. In accordance with this policy, we carefully handle personal information and ensure that it is properly managed.

Prohibition of Use Beyond the Intended Purpose

When acquiring personal information, the Company clarifies the purpose of use and ensures that the information will not be handled beyond the scope necessary to achieve the specified purpose. We also take measures to ensure this.

Acquisition, Use, and Provision of Personal Information

The Company acquires personal information by lawful and fair means. When third-party provision or outsourcing is planned, we clearly indicate the necessary matters and obtain consent.

Security Control

The Company implements security measures to ensure the safety of personal information and works to prevent and correct leakage, loss, or damage of personal information.

Compliance with Laws and Regulations

The Company complies with laws, regulations, national guidelines, and other standards related to the protection of personal information.

Continuous Improvement of the Personal Information Protection Management System

The Company makes company-wide efforts to continuously improve internal rules concerning personal information protection and their operational methods.

Handling Complaints and Consultations

The Company will promptly respond through the contact point below to complaints and consultations regarding personal information protection, as well as requests from the individual for notice, disclosure, correction, addition, deletion, suspension of use, or suspension of provision regarding personal information held by the Company.

Established: December 1, 2013
Revised: February 1, 2024

QP Co., Ltd.
Yuuji Moriya, Representative Director

Contact for Inquiries Regarding the Privacy Policy
QP Co., Ltd. Contact Desk, Head Office Administration
5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka 546-0022 Japan
TEL: 0120-946-010
Closed on Saturdays, Sundays, national holidays, and the year-end/New Year holidays.

Handling of Personal Information (Public Notice)

1. Name of the Business Operator

QP Co., Ltd.
5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka 546-0022 Japan
Yuuji Moriya, Representative Director

2. Name or Title, Department, and Contact Details of the Personal Information Protection Manager (or Proxy)

Personal Information Protection Manager: Koki Asada, Director
Department: QP Co., Ltd., Head Office Administration
Contact: TEL 0120-967-322

3. Purpose of Use of Retained Personal Data

• The Company uses personal information for the following purposes.

  Category	Purpose of Use
  Inquiry Information	To respond to opinions and inquiries received from customers
  Customer Information (including membership registration)	To respond to opinions and inquiries received from customers To accept orders for our products, investigate and answer inquiries, ship products, send catalogs, direct mail, e-mail newsletters, SMS messages, and provide related after-sales services and information on new products and services To provide information related to mail-order and store sales, questionnaires, and other beneficial information To deliver prizes and gifts for campaigns and similar programs To send catalogs, direct mail, samples, and similar materials from companies participating in our events To create statistical data for marketing, sales promotion, and product planning, limited to data that does not identify individuals To conduct credit checks, ongoing credit management, and receivables management in transactions with the Company To send catalogs, direct mail, and provide after-sales services and information on new products and services based on personal information obtained from other internet operators where the Company has stores To perform entrusted operations when all or part of the processing of personal information is entrusted to the Company by another business operator To enable a payment company (a third party) to process deferred payment transactions
  Applicant Information	For recruitment activities, including document screening, interviews, hiring decisions, and communication with applicants
  Employee Information	For HR and labor management, social insurance, employee benefits, emergency communication, and uses defined by work rules
  Former Employee Information	For preparation of documents related to retirement and personnel administration For contact after retirement
  Personal Information Obtained through Corporate Contracts	To provide notices and communications To answer inquiries
  Personal Information Obtained from Other EC Sites	For shipping and delivery of products
  Personal Information Obtained for Purchase Applications	To respond to inquiries related to purchases and to process purchase transactions

4. Joint Use

• The Company jointly uses personal information collected through the QPK Auction website in accordance with the following.
• Items of personal information subject to joint use:
  Personal information used to respond to customer opinions and inquiries.
  Personal information used to accept orders, investigate and answer inquiries, ship products, send catalogs, direct mail, e-mail newsletters, SMS messages, provide after-sales services, and notify customers of new products and services.
  Personal information used for mail-order and store sales activities, surveys, and delivering useful information.
  Personal information used to deliver gifts and prizes in campaigns and other promotions.
  Personal information used to send catalogs, direct mail, and samples from companies participating in Company events.
  Personal information used to create statistical data for marketing, sales promotion, and product planning, limited to data that does not identify individuals.
  Personal information used for credit judgment, ongoing credit assessment, and receivables management in transactions with the Company.
  Personal information used to send catalogs, direct mail, and information on related after-sales services, new products, and services based on personal information obtained from other internet business operators where the Company has stores.
  Personal information used to perform operations entrusted by other businesses when all or part of the processing of personal information has been delegated.
• Scope of joint users:
  QP Co., Ltd. and Nextage Co., Ltd.
• Purpose of use:
  To provide and improve products and services, inform customers of campaigns and events, conduct marketing research and analysis, fulfill contracts and transactions, and provide necessary communications
• Name, address, and representative of the party responsible for managing the jointly used personal information:
  Nextage Co., Ltd.
  5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka 546-0022 Japan
  Representative Director: Yushi Moriya

5. Contact Point for Complaints Regarding the Handling of Retained Personal Data

QP Co., Ltd. Head Office Administration
5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka 546-0022 Japan
TEL 0120-967-322 (closed on Saturdays, Sundays, national holidays, and the year-end/New Year holidays)

6. Authorized Personal Information Protection Organization

Contact for complaints and inquiries to the authorized personal information protection organization, Japan Institute for Promotion of Digital Economy and Community (JIPDEC).
Only complaints regarding the handling of personal information are accepted.
JIPDEC Authorized Personal Information Protection Organization Secretariat
Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032 Japan
Phone: 0120-700-779 / 03-5860-7565

7. Procedures for Notification of Purpose of Use, Disclosure, Correction, Addition, Deletion, Suspension of Use, Erasure, Suspension of Third-Party Provision, and Disclosure of Third-Party Provision Records for Personal Data

The Company has established the following procedures for requests regarding notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, suspension of provision, and disclosure of third-party provision records for personal data (collectively, "disclosure, etc.").

How to Apply for Disclosure, etc.
If you wish to request disclosure, etc. for personal information obtained by the Company, please contact our inquiry desk. After we receive your contact, we will mail you the "Request Form for Disclosure of Personal Information."
Please complete the form, prepare the required documents, and submit them either in person or by post.

Items Required for the Application Procedure
Request Form for Disclosure of Personal Information
Proof of identity (copy accepted)
Disclosure fee: free of charge

Method of Identity Verification
If you visit us in person, please present identification such as a driver's license, health insurance card, or passport.
If you apply by post, please send a copy of a photo ID such as a driver's license or passport, together with the application form and disclosure fee by registered mail to the person in charge below.

Requests by Proxy
If a person delegated by the requester submits the request form as an agent, please submit a letter of attorney or enclose a copy of the requester's identification documents.
If a legal representative submits the request form as an agent, please also enclose documents proving the qualification of the legal representative, such as a family register transcript. In this case, a copy of the requester's identification documents is not required.

If you are making a request as an agent, please submit documents confirming your status as an agent and documents verifying your own identity.

1. Documents proving authority as an agent
For an agent delegated by the individual: original power of attorney
For a legal representative of a minor: a copy of any one of the following documents
Family register transcript
Certificate of residence showing the relationship
Other official documents confirming legal representative authority
For a legal representative of an adult ward: a copy of any one of the following documents
Certificate of registered matters regarding guardianship
Other official documents confirming legal representative authority

2. Documents verifying the identity of the agent
Driver's license
Passport
Health insurance card
Certificate of residence
Basic Resident Registration Card

Disclosure Fees
No fee is charged for disclosure procedures.

Result of the Application for Disclosure, etc.
When a request for disclosure of personal information is made by the individual, the Company will review the request and, after the review is completed, mail the response as a "Notice of Disclosure of Personal Information" by registered mail. Disclosure may not be possible if the requirements for disclosure are not met.

Inquiries and Consultations
For inquiries and consultations regarding disclosure, etc. of retained personal data held by the Company, please contact the office below.

Inquiry Desk
QP Co., Ltd. Head Office Administration
5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka 546-0022 Japan
TEL 0120-967-322
Closed on Saturdays, Sundays, national holidays, and the year-end/New Year holidays.

8. Measures Taken for the Safe Management of Retained Personal Data

The Company has implemented measures for the safe management of retained personal data.
- Establishment of a privacy policy
- Establishment of a personal information protection structure
- Human management, including employee education
- Physical management such as entry/exit control
- Technical management such as access privilege settings
- Supervision of contractors
For details, please contact the inquiry desk above.
We will respond promptly to inquiries; however, responses will be limited to the extent that public disclosure does not interfere with the safe management of retained personal data held by the Company.

Established: February 1, 2021
Revised: September 25, 2025