Personal Information Protection Policy

How to deal with customer's personal information

To establish customers' trust and safety as the QP Brand,
- We make every effort to work on thorough safety management in order to strengthen the protection of important personal information acquired.
- We manage the protection of customers' personal information with utmost care and attention.
- We prove how to deal with customers' personal information as follows;

Personal Information Protection Policy

QP Co., Ltd. (hereinafter referred to as "we, our, us") believes that it is our social responsibility to protect all personal information that we handle, and considers the protection of personal information that is used for all of our business activities, such as personal information received in the domestic and overseas sales and purchase business of tea ceremony utensils, craft arts, antiques, various tools, kimono, recycled kimono, and antique kimono on the Internet, and information on our employees, to be one of the most important matters in our corporate activities.
In order to ensure the implementation of this policy, we have established the following personal information protection policy, and in accordance with this policy, we will pay close attention to the appropriate handling of personal information and ensure its management.

Prohibition of use for other purposes

When acquiring personal information, we clarify the purpose of use, ensure that the information is not handled beyond the scope necessary to achieve the specified purpose of use, and take measures to ensure this.

Acquisition, use, and provision of personal information

When acquiring personal information, we always do so in a lawful and fair manner, and if we plan to provide the information to a third party or outsource the work, we will clearly indicate the necessary matters and obtain consent.

Security management

We take safety measures to ensure the security of personal information and strive to prevent and correct any leakage, loss, or damage of personal information.

Compliance with laws and regulations

We will comply with laws and regulations, national guidelines, and other standards related to the protection of personal information.

Continual improvement of the personal information protection management system

We make company-wide efforts to continuously improve our internal regulations and operational methods for the protection of personal information.

Response to complaints and consultations

We promptly respond to complaints and consultations regarding the protection of personal information, as well as to requests from individuals regarding the notification, disclosure, correction, addition, deletion, suspension of use, and suspension of provision of their own personal information held by us, at the following contact point.

Enacted date: December 1st, 2013
Revised date: February 1st, 2021

CEO at QP Co., Ltd.
Daisuke MORIYA

For inquiries about our privacy policy
QP Co., Ltd. Head Office
5-5-27 Sunjiyata, Higashisumiyoshiku Osaka 546-0022 JAPAN
TEL: 0120-967-322 (Domestic call only.) * Excluding weekends, Japanese holidays.

Public Notice regarding personal information

1. Business name

QP Co., Ltd.
5-5-27 Sunjiyata, Higashisumiyoshi-ku, Osaka city, Osaka 546-0022, Japan

2.Manager's (or its representative's) details

Personal Information Protection Manager : Masato TAKAYANAGI, Managing Director
Department: QP Co., Ltd Head office
Contact number: 0120-967-322 (Domestic call only.)

3. Purpose of use of personal information

  • We use personal information for the following purposes.
    Personal information obtained directly in written documents
    Classification Purpose of use
    Contact Information
    • To respond to opinions and inquiries from customers
    Customer information (including membership registration)
    • To respond to opinions and inquiries from customers
    • To accept orders for our products, conduct surveys and reply to inquiries, ship products, send catalogs, direct mail, email newsletters, SMS, etc., and provide related after-sales services and information on new products and services.
    • To send business activities, questionnaires, and other useful information related to mail order and store sales
    • To deliver gift items, etc. for campaigns, etc. conducted
    • To send catalogs, direct mail, sample products, etc. of companies that have opened stores at our events, etc.
    • To create statistical data for marketing, sales promotion, and product planning (but limited to data that does not identify or distinguish individuals)
    • For credit authorization, credit monitoring, and credit management.
    • To send catalogs and direct mail, etc., based on personal information obtained from other Internet operators, etc., in which the Company has a store, and to provide related after-sales service and information on new products and services.
    • In cases where all or part of the processing of personal information has been entrusted by another business entity, etc., to perform the entrusted work.
    • To allow the settlement company (third party) to make a decision when customers use deferred payment.
    Job Applicant Information
    • Personnel recruitment activities (screening of applications, interviews, decisions on hiring, contacting applicants, etc.)
    Employee Information
    • Personnel and labor affairs, social insurance, employee benefits, emergency contact, and use as stipulated in employment regulations
    Retiree Information
    • Preparation of documents and personnel administration for retirement
    • Contact after resignation
    Personal information obtained through corporate contracts
    • To send notices and communications
    • To reply to inquiries
    Personal information obtained from other E-commerce site
    • To ship/deliver goods
    Personal information obtained in application for our buying service
    • To reply to inquiries regarding our buying service
    • To respond to your buying request

4. Inquires regarding our handling of obtained personal data

QP Co., Ltd. Head Office
5-5-27 Sunjiyata, Higashisumiyoshiku Osaka 546-0022 JAPAN
TEL: 0120-967-322 (Domestic call only.) * Excluding weekends, Japanese holidays."

5. Personal Information Protection Commission JAPAN

Contact information for “JIPDEC”, Personal Information Protection Commission JAPAN.
* Only complaints/consultations regarding the handling of personal information will be accepted.

Roppongi First Building, 9-9 Roppongi 1-chome, Minato-ku Tokyo, 106-0032 Japan
TEL: 0120-700-779 (Domestic call only), 03-5860-7565

6. Procedures for notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, disclosure of third-party records, deletion and suspension of provision to third parties of personal information

We have established the following procedures for requesting notification, disclosure, correction, addition, deletion, suspension of use, suspension of provision, etc. (hereinafter referred to as "disclosure, etc.")disclosure of third-party records of personal information.

How to receive and apply for disclosure, etc.
If you wish to request disclosure of your personal information that we have acquired, please contact us. After contacting us, we will send you a "Personal Information Disclosure Request Form" by mail.
Please fill out the "Personal Information Disclosure Request Form", with the necessary documents, and hand it to us in person or mail it to us.

What you need for the application process
Personal Information Disclosure Request Form
Proof of identity (photocopies are acceptable)
Disclosure fee : Free of charge

How to verify your identity
If you come to the office, please present proof of your identity such as a driver's license, insurance card, or passport.
If you wish to apply by mail, please send a photocopy of your driver's license, passport, or other form of photo identification by registered mail together with the application form and disclosure fee to the person in charge below.

Request by representative
If a person who has been delegated by the claimant submits the claim form as a claim agent, please submit the letter of attorney or enclose a copy of the claimant's identity verification documents.
If a legal representative submits a request form as a claimant's, please enclose a document certifying the qualification of the legal agent; a copy of the family register, etc.. (In this case, a copy of the claimant's identity verification documents is not required.)

About disclosure fees
There is no disclosure processing fee.

Result of application for disclosure, etc.
The results of the disclosure of personal information applied for by the person in question will be reviewed, and after settlement, a "Personal Information Disclosure Notice" will be mailed by registered mail as a response. Please note that we may not be able to disclose your personal information if it does not meet the requirements for disclosure.

For inquiries
If you have any questions or concerns about the protection of personal information, please contact us at the following;

QP Co., Ltd.
5-5-27 Sunji Yada, Higashisumiyoshi-ku, Osaka, 546-0022, Japan
TEL: 0120-967-322 (Domestic call only.) * Excluding weekends, Japanese holidays.

Enacted date: February 1st, 2021
Revised date: January 10th, 2024

  • Personal Information Protection Policy